Acura Columbus FAQ

Hours

Sales

Monday-Thur. 9am-7pm

Friday & Saturday 9am-6pm

Service & Parts

Monday - Thursday 7:30am - 6pm

Friday 7:30am - 6pm

Saturday 7:30am - 2:30pm

SUNDAY - Closed for fun with our families!

Phone Numbers

Sales: (614) 761-3957

Text Us: (614) 761-1222

Service: (614) 763-2100

Parts: (614) 761-2337

Location

4340 W. Dublin Granville Rd.

Dublin, OH. 43017

General Dealership Questions

Where is Acura Columbus? We're in the Bridge Street District! 4340 W Dublin Granville Rd. Dublin, OH 43017

What is the history of Acura Columbus? Acura Columbus was started in 1986 and it was the first Acura store to open in the State of Ohio.  Acura Columbus has always been a family business and it is our only store.  We do all we can to make your experience special at Acura Columbus.

Why are you not open on Sunday? Everyone needs time to decompress and spend time with friends and family.  It is nice to be able to have at least one day off a week where we can all relax.  Please know that if you need to reach us on Sunday, it is really simple.  Just text us at 614-761-1222 or email us at help@acuracolumbus.com or email the owner at johnconnelly@acuracolumbus.com.  Our website is also open 24/7 and you can buy parts and accessories online, schedule service or even buy a car online at any time on any day.  Not bad for being closed!

Who is on staff at Acura Columbus? Check out our staff page HERE.

How do I apply for a job with Acura Columbus? You can apply through our website HERE

Where can I leave a review or read reviews for Acura Columbus? You can find us on most platforms! Google, Facebook, DealerRater.com, Yelp, and more. Good or bad, we always want to hear feedback from our customers. We have thousands of reviews posted online, and are proud to be the DealerRater.com Acura Dealer of the Year in Ohio in 2018, 2019, 2020, and 2021!

Does Acura Columbus have social media channels? Yes. We have Facebook, Twitter, Instagram, YouTube, plus SnapChat and Tik Tok.  Please sign up to follow us and watch out for our special offers.

Do you promise to match or beat any competitors' advertised pricing? Yes! We always do our best to match competitor pricing.  Just share the offer with us.  You can do that in person or just scan and email/text it to us. Simple!

Are there good places to get some food nearby Acura Columbus? Good question! Yes. The new Dublin Bridge Street District has been built literally next door to our dealership and there are least a dozen restaurants for you to try. Local Cantina, Cap City, Urban Myer's Pint House, Rebol, SweetWater Coffee House, Fukuramen, Fado, ZCucina, Hen Quarter, Bruegger's Bagels, Pint Room, and more to come!

Where are Acuras manufactured for sale in North America? 100% of all Acuras manufactured for sale in North America are built in Marysville and East Liberty, Ohio! 

Does Acura participate in Auto Racing? Yes! Racing is at the heart of Acura's commitment to Precision Crafted Performance. They just recently announced their return to Formula 1 racing as well! Click here to learn more about Acura Motorsports!


Why buy from Acura Columbus?

Our team at Acura Columbus is focused daily on treating customers like family, and we are here to help 24/7. We work to make car buying & servicing easy, transparent, and fun for our customers.

Our reviews at Acura Columbus speak for themselves. Check them out, and you will see that we love our customers and they love us back!

Our community in Columbus and Dublin, Ohio is Acura country! Our dealership is minutes away from the Honda plant in Marysville, and 100% of Acuras are now built in Ohio. Buy Acura, Buy Ohio!

What safety precautions are Acura Columbus taking due to Covid-19?

Acura Columbus is focused on keeping our customers and employees safe within our dealership and when driving our vehicles. We have taken the precautions listed below, and are updating and improving our processes as we learn more from the CDC and State of Ohio recommendations.

  • Using a sanitizing fogger solution to disinfect vehicles before and after service, as well as test drives.
  • Applying plastic steering wheel covers, seat covers, and floor mats.
  • Limiting the number of waiter appointments in store
  • Working to clean shared surfaces such as table, chairs, counter tops, multiple times a day and between customer use. 
  • Furniture has been rearranged to support social distancing.
  • We have masks, hand sanitizer, disinfectant wipes, and gloves readily available for customers and employees around the dealership.
  • Remote test drives, service appointments, and even vehicle delivery options are available for customers that prefer not to visit the store at all.
  • Reading materials, snacks, beverages, and shared items have been removed from our customer areas in an effort to reduce the spread of germs.
  • Contact Us!

    What is the phone number and email for the owner of Acura Columbus?

    John Connelly - 614-763-2101 

    Email: johnconnelly@acuracolumbus.com


    Is it easy to get in touch with Acura Columbus? YES! We are available through phone, email, text, website chat, social media, etc. You name it, we have it - and we're here to help. 

    Does Acura Columbus have an app? Always stay connected with Acura Columbus. Schedule service, shop inventory, stay up to date with specials and coupons, and more. Click here to download our app!

    Can I text you? Yes, please! 614-761-1222 will connect to our managers and staff instantly.

    It is after hours and I need assistance -- how can I reach anyone at Acura Columbus? Texting 614-761-1222 is the fastest way to reach us these days. You can also email help@acuracolumbus.com anytime.


    General Sales Questions

    What do I need to do if I want to test drive a vehicle? You can request a test drive online by clicking HERE, or simply call or text 614-761-1222 and we can get you connected with a Sales Consultant who will schedule everything accordingly. 

    Will you send me a video of any car that I would like more information about? Absolutely! From Sales to Service, we love video at Acura Columbus. You can request a video walk-around right from our website, or text 614-761-1222 with your request, and we will get it over to you.

    Can a car be brought to me for a test drive? Yes! There may be some exclusions depending on how far you are from the dealership, but we will do our best to bring the car to you and make the test drive process easy!

    Do you sell the Acura NSX? Yes! We may have an NSX in stock but typically customers prefer to order and build their own personalized Acura NSX. To start your order or get more information, click HERE!

    Do you offer home delivery for new and used cars? Yes! Once we finalize all the details for your purchase we would be happy to arrange a home delivery. Your sales person can setup all the details. Depending on your distance from the dealership a mileage charge may be assessed.

    Can I purchase the service loaner car that I am driving? The short answer is yes. However, it will depend on how long the car has been in loaner service. Once a vehicle is placed into our loaner fleet, we are required to keep the vehicle in loaner service for a minimum of 3 months. If you are interested in purchasing one of our loaner vehicles, contact our sales department and they can give you all the options!

    If I travel from out-of-state to purchase or service a vehicle at Acura Columbus, are there any hotels nearby? Yes! We have multiple hotel options in the area, but there are two hotels literally within steps of the dealership. Click here to see the options! 

    What is Acura Link?

    The AcuraLink app allows you to connect to your vehicle from your smartphone or an Alexa enabled device to control features of your vehicle. Some

    of the great benefits are listed below. To learn about everything AcuraLink can offer, click here!

    ·     View up-to-date mileage, fuel level, and oil life readings for your vehicle. 

    ·     Stay ahead of the curve with monthly reports of your vehicle's status delivered to your inbox. 

    ·     Search for a destination on your smartphone and send directions to your vehicle's navigation system. 

    ·     Get 24/7 assistance for towing services, jump-starting, tire changes, fuel delivery, and more.

    ·     Remote Start & Stop. Get comfy by cooling down or warming up your car ahead of time.

    ·     Remote Lock & Unlock. Use your smartphone to lock and unlock your doors.

    New Sales Questions

    Can I lease a new car from Acura Columbus? Absolutely! Over half of the new car customers we serve at Acura Columbus lease their vehicles. We have new lease specials and incentives released every month, so we will always work to get you the best lease payment we can.

    What is ASPEC? Acura's A-Spec option is a package level available on ILX, TLX, RDX, and MDX models offering a variety of sportier interior and exterior details. Some of these sporty features might include limited paint colors, red interior seats, sporty wheel and body trim options, and more. Depending on the model, the Aspec package may include upgraded features such as cooled seats. 

    What is Type S? Acura's Type-S models are similar to the A-Spec package in that these packages include a further variety of premium sport interior and exterior options. However, the Type-S is the next step up from A-spec in terms of the overall performance options Acura has to offer. Type-S models will come with enhanced engine options, as well as the premium interior and exterior options. The Type-S package was introduced in 2000 on the TL Type-S model, and was last seen in 2008. It will be returning to the 2021 TLX and 2022 MDX models this year! 

    What is the difference between FWD and AWD, and what is SH-AWD? FWD stands for Front Wheel Drive, meaning the power is being delivered to the front wheels of the vehicle. AWD stands for All Wheel Drive, meaning the power is being delivered to all the wheels. 

    SH-AWD differs from a conventional AWD system by incorporating a special electromagnetic clutch mechanism for the rear wheels. This clutch mechanism is electronically controlled, allowing the SH-AWD system to alter torque delivery to the rear wheels at all times. Acura's SH-AWD system helps to deliver better traction and grip. It also improves handling and stability on all types of roads and in any weather condition.

    Do Acuras have Apple Car Play and Android Auto? Yes! New Acuras now all come standard with Apple CarPlay, Android Auto, and even Alexa integration built in.

    Pre-Owned Sales Questions

    What is Dublin Trade Direct? Dublin Trade Direct is our way to make selling or trading your vehicle easier than ever. Using KBB Instant Cash Offer, customers can get a firm offer for their vehicle right from their driveway. By submitting a detailed report of your vehicle's history and condition, along with photos of your vehicle, we are able to place a solid offer on the vehicle without you having to come to the dealership.

    Will Acura Columbus buy my car? Yes! We are always looking for quality vehicles to add to our used car inventory, regardless of whether or not you are purchasing another vehicle with us. We would be happy to appraise your vehicle anytime, or you can use our online trade tool as well. 


    How do I get a trade value for my car online? Just click HERE, and you can get started right away!

    Finance Questions

    What is Dublin Finance Direct?

    Our digital showroom is Dublin Cars Direct, so Dublin Finance Direct handles the second half of your online buying experience. We can bring all the benefits of our finance options directly to you! Remote financing capabilities will make the final steps of your vehicle purchase easier than ever. 

    •  Get Pre-Approved
    •  Configure your Lease or Finance payment
    •  Shop Protection Packages for your new vehicle
    •  Shop Accessories for your new vehicle
    •  Arrange a remote video conference to finalize paperwork, and sign electrontic documents!
    •  Build your deal start to finish, and we can deliver it to you!
     

    What is an extended service contract? In the event of a costly mechanical repair or electronic breakdown, these options will ensure you and your vehicle are protected! Click here to view the details!

    What is the difference between an extended service contract and a maintenance plan contract? An extended service contract will help cover you for mechanical breakdowns on your vehicle. A maintenance plan will help keep your Acura running smooth by covering the routine maintenance at a reduced and locked price. This includes oil changes, tire rotations, fluid replacements, air filters, and brake inspections. Click here to view the details!


    What is GAP? Peace of mind if you have a total loss on your vehicle. GAP waives the balance due on your financed contract that is not covered by the value of your vehicle prior to loss. Click here to view the details!


    What protection packages are offered? We offer multiple options to protect your vehicle purchase, some of which include paint protection, tire & wheel, and ding & dent protection. Click here to view the details!


    How does remote financing work? If you are interested in remote financing, you just need to let your sales person know and they can connect you with one of our Business Managers. They can always be reached at finance@acuracolumbus.com

    They will collect all the necessary information to set up your vehicle purchase, and arrange a time for a video conference to review all the paperwork and options to protect your purchase. Depending on how and where you are financing your purchase the process may be slightly different, but we will complete as much of the paperwork as possible electronically. Any remaining documents and signatures that need to be reviewed can be completed during the delivery of the vehicle to your desired location. 

    This is a new process, but will soon be the way of the world! If you are interested in remote financing, just give us a call, text, or email and we can discuss in more detail!



    Service Questions

     How does pick up and drop off work for Service? You can schedule your valet appointment online or by calling or texting 614-761-1222. We will set a date, time, and pick-up/drop-off location. 

    On the day of your appointment, you will receive a text or call to let you know our driver is on the way to your pick-up location. Once they arrive, they will complete a walk-around of your vehicle, collect a couple signatures and verify your appointment information. 

    We will then take your vehicle back to the dealership and complete the scheduled services. While your vehicle is at the dealership your advisor will stay in communication using phone, email, or text, and send you an electronic multipoint inspection and video to let you know any findings and recommendations for your vehicle. At that point you can approve or decline these recommendations from your computer or phone, and pay your bill online. 

    We will contact you again to let you know when your vehicle is on its way back to your drop-off location. We will hand you the keys, and that's it! You can get your vehicle service without missing a beat in your busy day. 


    What are your service prices? Click here to view our service menu. 


    What are the prices for service pick-up and delivery?

    FREE within 10 miles of the dealership

    $10 within 11-20 miles of the dealership

    $20 within 21-30 miles of the dealership

    $30 within 31-40 miles of the dealership

    $30 plus $1.50/mile outside of 40 miles from the dealership


    Do you promise to match or beat any competitors advertised pricing? Yes, just bring us a copy of the offer. As long as we're comparing apples to apples for any service or vehicle offer, we will do our best to meet or beat competitor pricing!

    How do I qualify for a loaner car? Any service over 2 hours will allow for a Loaner Vehicle during scheduling. 

    What are the rules for receiving a loaner car? You can click HERE to see our full loaner policy and qualifications.

    Can I purchase the service loaner car that I am driving? The short answer is yes. However, it will depend on how long the car has been in loaner service. Once a vehicle is placed into our loaner fleet, we are required to keep the vehicle in loaner service for a minimum of 3 months. If you are interested in purchasing one of our loaner vehicles, contact our sales department and they can give you all the options! 

     

    Can I set a service appointment online? Yes! Just click HERE


    Can I set a service appointment by email? Yes! Email help@acuracolumbus.com and we will take care of you!


    Can I set a service appointment by text or phone? Yes! Text or call 614-761-1222


    How do I find out if my car has a recall? Our scheduling system will let you know about any open recall for your vehicle as long as you have the VIN number available. You can also click here to visit the Acura Recall site, and check for open recalls anytime. 


    What does a Shop Supplies charge cover on my repair order? According to the National Automotive Dealer Association, the following list of items comprise the shop supplies and materials that are found necessary to charge to customers. These items are purchased in bulk quantity and only a small portion is charged per repair in ratio to the portion used of complete bulk items. This method of operation is more reasonable and allows our dealership to use the best quality supplies on your vehicle at the least cost to you. 

    Penetration Oils, Polishes & Cleaners, Intake Cleaners, Rubbing Compound, Silicone Lubricants & Spray, Polishing Pads & Discs, Spray Grease, Lock Tite, Lock Ease, Adhesives, Glues, Wheel Weights, Cleaning Solvents, Front End Shims, Bolts, Washers & Nuts, Grease Fittings, Metal Fasteners, Masking Tape, Plastic Fasteners, Top-Off Fluids, Screws, Test Gases (propane), Pipe Fittings, Hacksaw Blades, Brass Fittings, Sandpaper, Rags, Oxygen, Fender Covers, Acetylene, Seat Covers, Welding Rods, Floor Mats, Electrical Tape, Soap, Electrical Connectors. 


    I lost my key fob -- what should I do? Call 614-761-2327, or text 614-761-1222 to speak with our Parts team. They can order you a new key fob if we don't already have it in stock and get you set up with a time to have it programmed to your vehicle. 


    I need to have my car towed -- what do you recommend? We recommend Broad and James Towing, their phone number is 614-231-8697. You can also reach Acura Roadside Assistance at 800-594-8500


    What is Dublin Service Direct? Dublin Service Direct is our way of taking the same great service experience you can always expect at Acura Columbus and bringing it directly to your doorstep and mobile device. This includes Pick-Up and Drop-Off Valet appointments, online bill-pay, online scheduling, video and electronic multi-point inspections, text communication, and more. Whatever we can do to make your service experience easier, we're going to try it!


    Can I drop off my car for Service 24/7? Yes, thanks to our 24/7 Express Key boxes! You can find these secured boxes located under the awning just outside of our service lane. The box labeled Key Drop, is obviously for dropping off keys anytime. We also have a Pick-Up key box, which will allow you to retrieve keys anytime with a 5-digit code that your advisor will give you once your service repairs and invoicing is complete. Text us anytime with questions, 614-761-1222. 


    What kind of oil do you use at Acura Columbus? Unlike some of our competitors, Acura Columbus uses Full Synthetic Oil for all of the vehicles we service. 


    What kind of filter do you use at Acura Columbus? Acura Columbus uses a genuine Acura oil filter for every oil change. 


    How often should I get an oil change? Acura's equipped with Maintenance Minder™ measures driving style, road conditions, and helps to notify you when scheduled maintenance is due. When you see the wrench, it's time for Acura Genuine Service! That being said, we typically see customers for their oil change services every 3000-7000 miles depending on their driving habits. 


    Do you offer Touchless service appointments? Yes! Check out this VIDEO! When you arrive, you can use our 24/7 Key Drop-Off and Pick-Up boxes to complete a No-Contact Appointment. If it is during business hours, just let our staff know that you want to do a No-Contact service.  

    Your appointment confirmation email will include a link at the bottom that will allow you to check-in for your appointment from your mobile device without coming into the store. If you text us at 614-761-1222 and let us know when you have dropped your keys, we will retrieve them and get the service process started. 

    We will keep in contact via phone, text, or email. You will receive an electronic multi-point inspection and video with any recommendations, which you can approve or decline from your phone. We'll send you an online bill pay request as well. 

    Once everything is done and payment has been received, we will send you a 5-digit key code that will allow you to get your keys from our Express Key Pick-Up box, and you can be on your way!

    Parts Questions

    Do you have a Parts Store? Yes! Click HERE to shop. 

    Do you have an Accessories Store? Yes, click HERE to shop. You can also contact our Accessories Expert, Ian Quick, who can review all the options available for your vehicle. ianquick@acuracolumbus.com - 614-588-8030


    Can I buy tires at Acura Columbus? Yes, we are a Tire Dealer! Protect Your Tire Purchase when you buy through the Acura Tire Program!

    • 24-Month tire road hazard coverage period
    • 100% replacement for all 24 months
    • $599 maximum coverage per tire
    • Flat tire repair coverage (up to $40/tire per occurrence)
    • Free Rotations for the life of your tires (at Acura Columbus only)
    • We carry all brands and offer low-cost alternative tires!

    What is Dublin Parts Direct? Dublin Parts Direct is our way to bring parts shopping and buying directly to you. Visit our online store to shop and buy. Text our Parts Experts at 614-761-1222 for help, pricing, and availability. 


    How Can I Shop Online?

    What are the virtual shopping options on the Acura Columbus website? You name it, we will try to make it happen on our website! If you check out the Virtual Shopping tab on our site you can get all the information on how to shop online with us. You can buy a car start to finish, schedule service, purchase parts & accessories, book a test drive, value your trade, get pre-approved for financing, shop protection plans for your vehicle, and the list goes on! 

    Throughout your shopping process on our site, you can click the green chat button in the bottom right or text 614-761-1222 anytime to get connected with any department or chat with our Virtual Sales Manager.


    What is Acura Columbus Direct? Acura Columbus Direct is our digital answer to Amazon, Tesla, Carvana, etc. We bring the same great service Acura Columbus has always offered, direct to you! Through Acura Columbus Direct, you can purchase new cars, used cars, parts and accessories completely online while also setting any type of appointment with us, trading in your car or even arranging financing for your purchase. 

     

    Can you buy a car online from Acura Columbus? Yes! Using our online store, Dublin Cars Direct, customers can complete their vehicle purchase from start to finish. Shop our digital showroom, review payment options, schedule an at-home test drive, get pre-approved for financing, even shop protection plans and accessories to go with your vehicle. Throughout the process you can chat with our Virtual Sales Manager for help. When the time comes to finish your deal, we offer remote signing options as well. We can make your next car purchase the easiest you have ever experienced!


    How does remote financing work? If you are interested in remote financing, you just need to let your sales person know and they can connect you with one of our Business Managers. They can always be reached at finance@acuracolumbus.com

    They will collect all the necessary information to set up your vehicle purchase, and arrange a time for a video conference to review all the paperwork and options to protect your purchase. Depending on how and where you are financing your purchase the process may be slightly different, but we will complete as much of the paperwork as possible electronically. Any remaining documents and signatures that need to be reviewed can be completed during the delivery of the vehicle to your desired location. 

    This is a new process, but will soon be the way of the world! If you are interested in remote financing, just give us a call, text, or email and we can discuss in more detail!


    Can a car be brought to me for a test drive? Yes! There may be some exclusions depending on how far you are from the dealership, but we will do our best to bring the car to you and make the test drive process easy! Click HERE to schedule a test drive now!

     

    What is a Virtual Sales Manager? Jay Barger, our Virtual Sales Manager, has been with Acura Columbus for over 20 years and has a wealth of knowledge across all departments. He can discuss vehicle options and help you every step of the way to purchase a vehicle from the comfort of home. If you want to chat now, just click the green chat button at the bottom left of the page or text 614-761-1222.